DELIVERY

COVID-19 Business Update

Our website is open for orders and our operations run as normal.

In light of the COVID-19 pandemic, we are closely monitoring the situation and we are taking actions to ensure the safety of our network and to quickly adapt to the parameters affecting our business operations.

Major business adjustments:

  • Our Office is closed to the public to help prevent the spread of COVID-19.
  • All orders are safely packed for secure transit, based on a contactless approach. We have introduced a variety of measures across our operations, in line with the guidance from public health officials and the government.
  • We switched to the QuickPost courier service available from Cyprus Post Office, operated by DHL Worldwide. Kindly note that some countries may experience short delays.

Cyprus Orders:

At present we are continuing to deliver all Cyprus orders as normal. You are advised to select the ACS Door Delivery to avoid unnecessary movements.

Overseas Orders:

We are accepting international orders from all the countries we usually deliver to. Check below list for more information.

All overseas orders are shipped via the QuickPost service, operated by DHL Worldwide.

To some of our customers, this change may come as a disappointment as the QuickPost service fare is higher than the normal Post Office Airmail fare. But hopefully it is understandable that this is a premium service, operated by DHL Worldwide, and the only Post Office service that is currently available.

Your orders will arrive safely and securely given the current situation at a global scale, although some countries may experience short delays.

We will continue to monitor the situation and will continue to follow guidance from public health officials and government agencies, so we can continue our operations.

We are in this together!

Your orders will be delivered through VIVELOTS Order Completion Service, meaning that VIVELOTS will undertake the packaging and delivery of the order on behalf of the seller. The delivery options and charges will be available and calculated at checkout. Simply place your desired items in your Shopping Card and proceed to checkout to view the delivery options and charges assigned to your order. Once you place your order, we will be immediately informed and you will receive an order confirmation email.

Your order will be shipped according to the delivery method selected on checkout, and once dispatched you will receive a tracking number from your relevant courier so you can monitor your shipment’s progress.

All items posted on VIVELOTS can currently be delivered to the countries listed below (excluding Russian for delivery of alcohol products).

Country of delivery

Disclaimer: Depending on your country of delivery, your order may be subject to local taxes and duties upon arrival in your country, which are incurred once the package reaches your country. Buyer is liable for any additional charges for customs clearance and is responsible for making sure they are paid correctly. Customs policies vary widely from country to country, so you will need to contact your local customs office for further information.

PACKAGING

Your orders are safely wrapped and packed in a professional manner suitable for each product. We are responsible to make adequate packing by following the instructions and requirements of official shipping providers. 

SHIPPING INSURANCE

For orders delivered via DHL, full Insurance is available for an extra charge of 2% of the total value of the purchased items and can be purchased at checkout. DHL Terms & Conditions apply.

For orders delivered via the Post Office, insurance is free, yet has a maximum compensation per item as per table below and cannot be extended:

Post Office Shipping Methods*Insurance Amount
Standard Worldwide Delivery (Post Airmail) up to €200
EPG EU Delivery** up to €530

*Post Office Terms & Conditions apply **EPG service is available only for selected EU Countries

We strongly recommend buyers to choose a delivery method which insures the full value of the purchased items.

Product added to wishlist

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