DELIVERY

Your orders will be delivered to you directly by our accredited professional sellers. In the event where you buy from a private collector, your order will either go through VIVELOTS Order Completion Service, meaning that VIVELOTS will undertake the packaging and delivery of the order on behalf of the private collector, or will be delivered directly.

The delivery options and charges will be available and calculated at checkout. Simply place your desired items in your Shopping Card and proceed to checkout to view the delivery options and charges assigned to your order.

Once you place your order, the seller will be immediately informed and you will receive an order confirmation email.

Your order will be shipped according to the delivery method selected on checkout, and once dispatched you will receive a tracking number from your relevant courier so you can monitor your shipment’s progress.

If you order items from more than one seller you may receive different deliveries depending on the location of the products and the order destination.

All items posted on VIVELOTS can currently be delivered to the countries listed below (excluding Russia for delivery of alcohol products).

Country of delivery
Depending on your country of delivery, your order may be subject to local taxes and duties upon arrival in your country, which are incurred once the package reaches your country. Buyer is liable for any additional charges for customs clearance and is responsible for making sure they are paid correctly. Customs policies vary widely from country to country, so you will need to contact your local customs office for further information.

PACKAGING

Your orders are safely wrapped and packed in a professional manner suitable for each product. Sellers are responsible to ensure they make a perfect packing by following the instructions and requirements of official shipping providers.

SHIPPING INSURANCE

For orders delivered via DHL, full Insurance is available for an extra charge of 2% of the total value of the purchased items and can be purchased at checkout. DHL Terms & Conditions apply.

For orders delivered via the Post Office, insurance is free, yet has a maximum compensation per item as per table below and cannot be extended:

Post Office Shipping Methods*Insurance Amount
Standard Worldwide Delivery (Post Airmail) up to €200
EPG EU Delivery** up to €530

*Post Office Terms & Conditions apply **EPG service is available only for selected EU Countries

We strongly recommend buyers to choose a delivery method which insures the full value of the purchased items.

For further information please read our General Terms & Conditions of Use.

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