Your order will be shipped according to the delivery method selected on checkout, and once dispatched you will receive a tracking number from your relevant courier so you can monitor your shipment’s progress.
All items posted on VIVELOTS can currently be delivered to the countries listed below (excluding Russian for delivery of alcohol products).
Disclaimer: Depending on your country of delivery, your order may be subject to local taxes and duties upon arrival in your country, which are incurred once the package reaches your country. Buyer is liable for any additional charges for customs clearance and is responsible for making sure they are paid correctly. Customs policies vary widely from country to country, so you will need to contact your local customs office for further information.
Your orders are safely wrapped and packed in a professional manner suitable for each product. We are responsible to make adequate packing by following the instructions and requirements of official shipping providers.
For orders delivered via DHL, full Insurance is available for an extra charge of 2% of the total value of the purchased items and can be purchased at checkout. DHL Terms & Conditions apply.
For orders delivered via the Post Office, insurance is free, yet has a maximum compensation per item as per table below and cannot be extended:
|Post Office Shipping Methods*||Insurance Amount|
|Standard Worldwide Delivery (Post Airmail)||up to €200|
|EPG EU Delivery**||up to €530|
*Post Office Terms & Conditions apply **EPG service is available only for selected EU Countries
We strongly recommend buyers to choose a delivery method which insures the full value of the purchased items.